Refund Policy

Last updated: March 27, 2026

Monthly and yearly subscriptions are generally non-refundable after successful payment unless required by applicable law.

When to contact support

• Incorrect or duplicate charge.
• Failed cancellation but continued billing.
• Payment processing errors.

Request timeline

For billing issues, contact support@gencaptions.app within 7 days of the charge and include your account email and payment reference.

Refund processing

Approved refunds are sent to the original payment method and may take additional time depending on your payment provider.